Depending on the service, when a subscription period expires, another subscription period is automatically purchased. Subscriptions are services that you pay for regularly and use for a predetermined period.You can use funds in your wallet to purchase content and services in places like PlayStation™Store. We do not guarantee the functionality of all authenticator apps. You can download compatible authenticator apps from Google Play™ or the App Store. After entering your sign-in ID and password on your PS4 system, you can complete the sign-in process by allowing the app access. You can also use compatible authenticator apps. Set up and activate the 2-step verification feature.Įnter the verification code that is sent to your mobile number to sign in to PlayStation™Network if you've set up the 2-step verification feature. Specify a personalized security question and answer. Not contain three or more sequentially ordered letters or numbers (e.g.Include at least two of these character types: letter, number, symbol.Not contain letters or numbers used three or more times in a row (e.g.Not contain your sign-in ID or online ID.You'll need to enter your new password twice for verification. SecurityĬreate a password and configure other settings related to account security. When you change your email address, an email will be sent to the new email address. This option is available for child accounts when the child reaches a certain age. When you upgrade, you can experience even more of PlayStation®, free of parental control restrictions. Upgrade a child account to an adult account. You can view or edit certain account information from your PC or smartphone using (PlayStation App) or by visiting this website.For details, visit the customer support website for your country or region. The account information available to you varies depending on the country or region and the type of account.The app is added to the NOT OPTIMISED list. To add the email app to the list of non-battery-optimised apps, tap APPS and then mark the checkbox for the email app.Tap the menu button (three vertical dots) and select Battery optimisation to view a list of non-battery-optimised apps.From your Home screen, tap the Application screen icon.To remove an app from the battery optimisation list If you still experience syncing problems and you're using mobile data, enter There is no network coverage or mobile data connection in the search field to get a list of solutions from the troubleshooting article “There is no network coverage or mobile data connection”.The troubleshooting article “My Wi-Fi connection keeps dropping” will suggest a number of Wi-Fi-related solutions. If the suggested solutions don't work and you're using Wi-Fi, enter My Wi-Fi connection keeps dropping in the search field.The troubleshooting article “An app isn’t working” will suggest a number of additional possible solutions. If removing the email app from the battery optimisation list doesn't solve the problem, go to, select your Xperia™ device model, and enter An app isn’t working in the search field.If the email problem is related to an EAS account in a corporate environment, contact the IT support of your company or organisation.You may have changed your email account password using another device, but forgotten to update the password on your Xperia™ device. Make sure you use the correct email account password on your Xperia™ device.To avoid the issue, remove your email app from the list of battery-optimised apps in Settings (see instruction further down this page). Email sync problems related to EAS accounts are not caused by STAMINA mode. If the email account isn’t an Exchange ActiveSync® (EAS) account, open and refresh your email app.Verify after each action whether the problem was solved before trying the next one. To solve the problem, try these actions one after the other. One of the reasons that syncing or receiving email messages has stopped may be that STAMINA mode has been activated automatically to save battery power. You might experience that you suddenly don’t receive any email messages and that your email app has stopped syncing.
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